Returns are accepted for new and unused merchandise with its original packaging for store credit or exchange only within 14 days of receipt for orders placed in-store or the date of delivered shipment for online orders. Sale items are final sale and sold as-is. Items must be returned in original and unused condition with the original manufacturer's packaging. Please make sure that the items are well packed. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable, and all costs for the return shipment are the responsibility of the customer.
Sale items are sold as-is and final sale. No refunds or store credit are available for the return of items marked down on our website.
Exchanges will incur additional shipping charges. Returns are not accepted after 14 days of receipt of order placed in-store or the date of delivered shipment for online orders.
Online orders may be returned in person at our store within 14 days of the date of delivered shipment during our normal business hours. We will issue you a store credit, or you may exchange your item/s for something new.
Damaged or incorrect items received will be reviewed and replaced on a case-by-case basis. Please keep all items and packaging as they are received, photos will be required. Damages must be reported within 2 weeks of the package being marked as delivered.
Please reach out to row@shoprowmiami.com if you need further assistance.